Refund Policy

Last Updated: May 2026

1. Overview

At RexLab, we build lightweight, automated web solutions. Because our applications (including RexInv and RexWapi) are provided as experimental and developmental tools, we want to ensure you have a clear understanding of our billing and refund practices. By purchasing a subscription or digital product from RexLab, you agree to this Refund Policy.

2. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. When you make a purchase, your agreement for the transaction is with Paddle, and all approved refunds are ultimately processed through their payment infrastructure.

3. Refund Eligibility

We offer a 14-day money-back guarantee on your initial purchase of a RexLab premium service or subscription. If you find that our experimental tools do not meet your workflow needs within the first 14 days of your original purchase, you are eligible for a full refund, subject to the following conditions:

  • The request is made within 14 days of the initial transaction date.
  • Your account has not been suspended or terminated for violating our Acceptable Use policy.
  • There is no evidence of excessive API usage, system abuse, or exploitation of our infrastructure.

4. Non-Refundable Scenarios

To protect the integrity of our laboratory environment and infrastructure, refunds will not be granted under the following circumstances:

  • Subscription Renewals: We do not offer refunds for automatic subscription renewals. You are responsible for canceling your subscription before your billing cycle renews to avoid future charges.
  • Third-Party Outages: As stated in our Terms and Conditions, we are not responsible for malfunctions caused by third-party APIs (such as Google Cloud Services). App disruptions due to external platform changes do not qualify for a refund.
  • Policy Violations: Accounts terminated due to spam, malicious activity, or unauthorized access attempts are strictly ineligible for refunds.

5. Subscription Cancellations

You may cancel your subscription at any time through your RexLab account settings or via the link provided in your Paddle receipt email. Canceling your subscription will stop all future recurring billing, but it does not automatically trigger a refund for payments already processed. You will continue to have access to the service until the end of your current paid billing cycle.

6. How to Request a Refund

To request a refund within the eligible 14-day window, please contact our support team. To expedite your request, you must include:

  • The email address associated with your RexLab account.
  • Your Paddle order number or a copy of your receipt.
  • A brief explanation of why you are requesting a refund (your feedback helps us improve our developmental tools).

7. Processing of Refunds

Once your refund request is received and approved by RexLab, we will initiate the refund through Paddle. Please note that it may take 5 to 10 business days for the funds to appear on your original method of payment, depending on your bank or credit card issuer.

8. Policy Modifications

RexLab reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our paid services after any modifications indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions regarding this Refund Policy, billing, or your Paddle transaction, please contact us at:

Email: [email protected]